Utilizing Emotional Intelligence

Emotional intelligence is the foundation for productive interactions and a satisfying work environment. This course introduces the elements of emotional intelligence and strategies for improving communication and relationships with customers and colleagues.

• Develop strategies to increase self-awareness and awareness of others
• Distinguish between sympathy and empathy
• Demonstrate empathetic communication techniques
• Develop strategies to improve communication with customers and colleagues

 

Additional Information

Advance Preparation: None

Prerequisites: None

Program level: Basic

Delivery Method: Self-study

CPE Field of Study: Specialized Knowledge

 

Registration:

To register in this course, please use the Register button. If you have already registered in the course, you can open it using the Launch button.

Refunds and Concerns:

For information regarding refunds, concerns, and/or program cancellation policies, please email us at [email protected].