Using Patient Navigators to Improve the Patient Experience (Medicaid)

In this course, we will discuss how to utilize patient navigators, ways to support a patient navigation program, and how patient navigators improve the patient experience.


  • Name the role and typical responsibilities of a patient navigator
  • Identify key drivers of a patient navigation program
  • Learn various strategies for measuring and improving patient experience and satisfaction with navigation programs


Additional Information

Advance Preparation: None

Prerequisites: None

Program level: Basic

Delivery Method: Self-study

CPE Field of Study: Specialized Knowledge


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