Using Patient Navigators to Improve the Patient Experience (Medicaid)
In this course, we will discuss how to utilize patient navigators, ways to support a patient navigation program, and how patient navigators improve the patient experience.
- Name the role and typical responsibilities of a patient navigator
- Identify key drivers of a patient navigation program
- Learn various strategies for measuring and improving patient experience and satisfaction with navigation programs
Advance Preparation: None
Program level: Basic
Delivery Method: Self-study
CPE Field of Study: Specialized Knowledge
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