Understanding the Patient Journey (Medi-Cal)

In this course, we’ll learn about the steps of the patient journey, from prior to care, to care and treatment, and finishing with after care. We’ll discuss the staff members that patients will encounter along the journey and the importance of mapping out a patient’s journey in order to ensure a patient-centric environment.


  • Identify the phases and influencers in each step of the patient journey
  • Describe the importance of creating a Patient Journey Map and its benefits to the organization
  • Identify actionable steps to improve the patient journey


Additional Information

Advance Preparation: None

Prerequisites: None

Program level: Basic

Delivery Method: Self-study

CPE Field of Study: Specialized Knowledge


To register in this course, please use the Register button. If you have already registered in the course, you can open it using the Launch button.

Refunds and Concerns:

For information regarding refunds, concerns, and/or program cancellation policies, please email us at healthcare.support@clarivate.com.