Service Excellence (Medicaid)
In this course, we will explore key considerations of service excellence, and strategies for effective communication and service.
- Define the purpose of service excellence and its key values
- Name strategies for successful communication and service
- Identify features of phone and email etiquette
Advance Preparation: None
Program level: Basic
Delivery Method: Self-study
CPE Field of Study: Specialized Knowledge
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Refunds and Concerns:
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