Service Excellence (Medi-Cal)

In this course, we will explore key considerations of service excellence, and strategies for effective communication and service.

  • Define the purpose of service excellence and its key values
  • Name strategies for successful communication and service
  • Identify features of phone and email etiquette

Additional Information

Advance Preparation: None

Prerequisites: None

Program level: Basic

Delivery Method: Self-study

CPE Field of Study: Specialized Knowledge


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