Service Excellence for Leaders (Medicaid)

In this course, we’ll learn about what service excellence means and its core aspects, practices, and values. We’ll talk about communication (verbal and non-verbal), etiquette for discussions in-person and over phone, and making appropriate apologies when things go wrong.


  • Define the purpose of service excellence and its key values
  • Name strategies for successful communication and service
  • Identify features of phone and email etiquette


Additional Information

Advance Preparation: None

Prerequisites: None

Program level: Basic

Delivery Method: Self-study

CPE Field of Study: Specialized Knowledge


To register in this course, please use the Register button. If you have already registered in the course, you can open it using the Launch button.

Refunds and Concerns:

For information regarding refunds, concerns, and/or program cancellation policies, please email us at