Service Excellence for Leaders (Medi-Cal)

In this course, we’ll learn about what service excellence means and its core aspects, practices, and values. We’ll talk about communication (verbal and non-verbal), etiquette for discussions in-person and over phone, and making appropriate apologies when things go wrong.

• Define the purpose of service excellence and its key values
• Name strategies for successful communication and service
• Identify features of phone and email etiquette

Additional Information

Advance Preparation: None

Prerequisites: None

Program level: Basic

Delivery Method: Self-study

CPE Field of Study: Specialized Knowledge

Registration:

To register in this course, please use the Register button. If you have already registered in the course, you can open it using the Launch button.

Refunds and Concerns:

For information regarding refunds, concerns, and/or program cancellation policies, please email us at healthcare.support@clarivate.com.