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Self-Pay Collections: Skills for Success

$24.99

In today’s environment there are many factors that contribute to healthcare providers’ need for faster payment turnaround. Healthcare costs continue to shift to the patient and co-payments, deductibles, and coinsurance obligations are higher than they have ever been. In this course, we will explore some core behaviors and practices staff members can follow to make self-pay collections successfully.

Define types of patient liability and name elements of financial literacy
Identify successful collector attitudes and reasons why debtors might object to paying
List steps in a successful collection process for self-pay balances
Demonstrate good listening and negotiating skills
Establish strategies for overcoming challenging debtor situations and common objections

Additional Information

Advance Preparation: None

Prerequisites: None

Program level: Basic

Delivery Method: Self-study

CPE Field of Study: Specialized Knowledge

Registration:

To register in this course, please use the Register button. If you have already registered in the course, you can open it using the Launch button.

Refunds and Concerns:

For information regarding refunds, concerns, and/or program cancellation policies, please email us at healthcare.support@clarivate.com.