Self-Pay Collections: Skills for Success (Medi-Cal)

In today’s environment there are many factors that contribute to healthcare providers’ need for faster payment turnaround. Healthcare costs continue to shift to the patient and co-payments, deductibles, and coinsurance obligations are higher than they have ever been. In this course, we will explore some core behaviors and practices staff members can follow to make self-pay collections successfully.

  • Define types of patient liability and name elements of financial literacy
  • Identify successful collector attitudes and reasons why debtors might object to paying
  • List steps in a successful collection process for self-pay balances
  • Demonstrate good listening and negotiating skills
  • Establish strategies for overcoming challenging debtor situations and common objections

Additional Information

Advance Preparation: None

Prerequisites: None

Program level: Basic

Delivery Method: Self-study

CPE Field of Study: Specialized Knowledge


Registration:

To register in this course, please use the Register button. If you have already registered in the course, you can open it using the Launch button.


Refunds and Concerns:

For information regarding refunds, concerns, and/or program cancellation policies, please email us at askhbi@clarivate.com.


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