Self-Pay Collections: Skills for Success (Medi-Cal)
In today’s environment there are many factors that contribute to healthcare providers’ need for faster payment turnaround. Healthcare costs continue to shift to the patient and co-payments, deductibles, and coinsurance obligations are higher than they have ever been. In this course, we will explore some core behaviors and practices staff members can follow to make self-pay collections successfully.
- Define types of patient liability and name elements of financial literacy
- Identify successful collector attitudes and reasons why debtors might object to paying
- List steps in a successful collection process for self-pay balances
- Demonstrate good listening and negotiating skills
- Establish strategies for overcoming challenging debtor situations and common objections
Additional Information
Advance Preparation: None
Prerequisites: None
Program level: Basic
Delivery Method: Self-study
CPE Field of Study: Specialized Knowledge
Registration:
To register in this course, please use the Register button. If you have already registered in the course, you can open it using the Launch button.
Refunds and Concerns:
For information regarding refunds, concerns, and/or program cancellation policies, please email us at healthcare.support@clarivate.com.
