Maximizing Collection Agencies (Medicaid)

In this course, we will explore considerations for choosing collection agencies, practices for monitoring agency performance, and methods for maximizing success.

  • Identify the three key elements for choosing collection agencies
  • Name practices organizations can put in place to maintain constant contact and regularly monitor collection agency performance
  • Indicate ways organizations can use benchmark targets to drive performance improvement
  • Identify measures organizations can use to develop a process for handling potential charity care accounts
  • Name implementation barriers and enablers for practices that maximize success with collection agencies

Additional Information

Advance Preparation: None

Prerequisites: None

Program level: Basic

Delivery Method: Self-study

CPE Field of Study: Specialized Knowledge


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