Effective Financial Conversations (Medi-Cal)

This course empowers healthcare professionals to engage in clear, compassionate, and proactive financial conversations with patients. Participants will learn how to explain insurance terms in patient-friendly language, navigate cost-related discussions, and use proven communication strategies to support informed financial decision-making. The course also covers the full revenue cycle, emphasizing the importance of financial transparency before services are rendered.

• Develop strategies to improve conversations with patients and offer information to support their financial decisions
• Describe in patient-friendly language how insurance works, e.g., copay, deductible, coinsurance, explanation of benefits, etc.
• Identify tools to leverage during difficult financial conversations with patients that can increase engagement and improve outcomes
• Explain why financial conversations must be provided prior to service

 

Additional Information

Advance Preparation: None

Prerequisites: None

Program level: Basic

Delivery Method: Self-study

CPE Field of Study: Specialized Knowledge

 

Registration:

To register in this course, please use the Register button. If you have already registered in the course, you can open it using the Launch button.

Refunds and Concerns:

For information regarding refunds, concerns, and/or program cancellation policies, please email us at [email protected].