Driving HCAHPS Score Improvement: Patient Care Experience (Medicaid)

In this course, we will take a look at some strategies that focus on the patient experience and improving HCAHPS scores.


  • Identify methods to improve communication between hospital staff and patients
  • Create strategies that improve the management of patient care and the patient experience
  • Describe how healthcare organizations can improve the overall environment of their facilities


Additional Information

Advance Preparation: None

Prerequisites: None

Program level: Basic

Delivery Method: Self-study

CPE Field of Study: Specialized Knowledge


To register in this course, please use the Register button. If you have already registered in the course, you can open it using the Launch button.

Refunds and Concerns:

For information regarding refunds, concerns, and/or program cancellation policies, please email us at healthcare.support@clarivate.com.