Driving CG-CAHPS Score Improvement: Patient Care Experience (Medi-Cal)

In this course, we’ll learn about the Clinician & Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) survey, the five measures it scores healthcare providers on, which measure providers scored the lowest on, and potential solutions to improve it. Additionally, we’ll examine new and supplemental questions that have recently been added to the CG-CAHPS survey.


  • Define the purpose of the Clinician & Group visit survey
  • Identify key components of the CG-CAHPS survey and how it measures patient experience
  • Create strategies that improve the management of patient care and the patient experience
  • Define the purpose of the supplemental CG-CAHPS survey questions


Additional Information

Advance Preparation: None

Prerequisites: None

Program level: Basic

Delivery Method: Self-study

CPE Field of Study: Specialized Knowledge


To register in this course, please use the Register button. If you have already registered in the course, you can open it using the Launch button.

Refunds and Concerns:

For information regarding refunds, concerns, and/or program cancellation policies, please email us at healthcare.support@clarivate.com.