Customer Service 4: Leading with Kindness

This course provides an overview of psychological safety in the workplace, discusses factors that can facilitate or impede leading with kindness, and outlines strategies to improve communication with coworkers, patients, and families.

• Explain the importance of psychological safety in the workplace
• Identify factors that facilitate or impede leading with kindness
• Develop strategies to improve communication with coworkers, patients, and families

 

Additional Information

Advance Preparation: None

Prerequisites: None

Program level: Basic

Delivery Method: Self-study

CPE Field of Study: Specialized Knowledge

 

Registration:

To register in this course, please use the Register button. If you have already registered in the course, you can open it using the Launch button.

Refunds and Concerns:

For information regarding refunds, concerns, and/or program cancellation policies, please email us at [email protected].