Customer Service 3: Effective Communication (Medi-Cal)

This course is designed to help you identify factors that impede or facilitate communication, and provides strategies for improving communication with coworkers, patients, and families.

• Identify factors that facilitate or impede communication
• Demonstrate the ability to communicate effectively
• Develop strategies to improve communication with coworkers, patients, and families

 

Additional Information

Advance Preparation: None

Prerequisites: None

Program level: Basic

Delivery Method: Self-study

CPE Field of Study: Specialized Knowledge

 

Registration:

To register in this course, please use the Register button. If you have already registered in the course, you can open it using the Launch button.

Refunds and Concerns:

For information regarding refunds, concerns, and/or program cancellation policies, please email us at [email protected].