Customer Service 2: Empathy and Listening

This course examines empathy, how you can develop it over time, and the five levels of listening.

 

• Explain the differences between sympathy and empathy
• Describe the five levels of listening
• Discuss how listening affects an interaction

 

Additional Information

Advance Preparation: None

Prerequisites: None

Program level: Basic

Delivery Method: Self-study

CPE Field of Study: Specialized Knowledge

 

Registration:

To register in this course, please use the Register button. If you have already registered in the course, you can open it using the Launch button.

Refunds and Concerns:

For information regarding refunds, concerns, and/or program cancellation policies, please email us at [email protected].