Customer Service 2: Empathy and Listening (Medi-Cal)
This course examines empathy, how you can develop it over time, and the five levels of listening.
- Explain the differences between sympathy and empathy
- Describe the five levels of listening
- Discuss how listening affects an interaction
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Additional
Information Advance Preparation: None Prerequisites: None Program level: Basic Delivery Method: Self-study CPE Field of Study:
Specialized Knowledge
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Registration: To register in this course, please use the Register button. If you
have already registered in the course, you can open it using the Launch
button. Refunds and Concerns: For information regarding refunds, concerns, and/or program
cancellation policies, please email us at [email protected].
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