Customer Service 1: Thoughts, Feelings, and Behaviors (Medicaid)

This course focuses on the impact of specific types and sequence of language on customer service interactions. We can replace negative reaction thoughts with positive alternatives to change the course and outcome of interactions with customers and co-workers.

• Describe the impact of specific types as well as the sequence of language on customer service interactions
• Explain how replacing negative reaction thoughts with positive alternatives can change the course and outcome of interactions with customers and co-workers
• Demonstrate understanding of the thoughts/feelings/behaviors cycle and how it affects your interactions at work

 

Additional Information

Advance Preparation: None

Prerequisites: None

Program level: Basic

Delivery Method: Self-study

CPE Field of Study: Specialized Knowledge

 

Registration:

To register in this course, please use the Register button. If you have already registered in the course, you can open it using the Launch button.

Refunds and Concerns:

For information regarding refunds, concerns, and/or program cancellation policies, please email us at [email protected].