Critical Conversations (Medi-Cal)

In this course, we’ll learn about when, why, and how leaders should have critical conversations with their staff members. We’ll examine the characteristics of three types of critical conversations, as well as how to circumvent common conversational issues and obstacles.


  • Describe best practices for critical conversations
  • Identify the characteristics of three types of critical conversations
  • Describe how to avoid common conversational obstacles


Additional Information

Advance Preparation: None

Prerequisites: None

Program level: Basic

Delivery Method: Self-study

CPE Field of Study: Business Management and Organization


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