Collection Agency Basics (Medi-Cal)

Organizations utilize collection agencies to increase collections from aged balances and to allow internal staff members to focus more attention on follow-up activities with other patient accounts.

  • Identify factors behind choosing when to use a collection agency and name collection agency placement strategies
  • Indicate factors to consider when choosing a collection agency
  • Name benefits and drawbacks of internal and external collection agencies, and advantages of using multiple collection agencies
  • Identify ways for evaluating a collection agency’s performance
  • Choose ways to handle Medicare accounts and potential charity care accounts

Additional Information

Advance Preparation: None

Prerequisites: None

Program level: Basic

Delivery Method: Self-study

CPE Field of Study: Specialized Knowledge


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